We offer comprehensive technical support throughout the entire product life cycle, including design, manufacturing, installation, operation, after-sales, and upgrades—ensuring safe, stable, and efficient use in various application scenarios.
Structural Design Optimization: Customized structural solutions tailored to usage scenarios (e.g., wind resistance, snow load, seismic performance, fire protection) to ensure load-bearing capacity, stability, and safety.
Material Selection Advice: Recommendations for suitable fabrics (e.g., PVC-coated fabric, flame-retardant materials), frame materials (aluminum alloy/steel), and accessories, balancing durability, weather resistance, and cost.
Environmental Adaptability Analysis: Solutions for extreme climates (high temperature, humidity, sandstorms) or special requirements (corrosion resistance, UV protection).
Process Guidance: Control of key manufacturing details such as stitching techniques and frame welding/assembly processes to ensure product quality.
Testing and Certification Support: Assistance with international certifications such as ISO, CE, ensuring compliance with fire safety, environmental, and other regulatory standards.
Customized Production: On-demand adjustments to dimensions, colors, and functional modules (e.g., door and window layout, ventilation systems).
Installation Guides & Media: Illustrated manuals, 3D blueprints, or video tutorials with clear steps and safety instructions.
Tools and Accessories Support: Recommendations for specialized tools (e.g., tension adjusters) and connectors to improve installation efficiency.
Maintenance Guidelines: Development of periodic inspection checklists (e.g., frame rust check, fabric repairs) and cleaning/preservation methods (e.g., anti-mildew treatments).
Emergency Repair Solutions: Quick response plans and temporary repair methods for unexpected damages (e.g., tears, structural deformation).
Fault Diagnosis and Repairs: Troubleshooting support and replacement services for spare parts (e.g., zippers, brackets).
Warranty Policy: Clear warranty terms, coverage scope, and procedures for handling non-warranty issues.
Function Upgrade Support: Add-on modules (e.g., power wiring, thermal insulation) or intelligent system retrofits.
Performance Simulation Testing: Use of software to simulate wind loads, snow loads, and other environmental stresses to verify design reliability.
Case Study Database: Reference library of successful applications in similar scenarios (e.g., construction warehouses, disaster relief camps).
Special Scenario Adaptation: Design for specific needs such as sterilized environments in medical tents, explosion-proof features in mining tents, and light regulation in agricultural greenhouses.
Integrated Systems Support: Assistance with the integration of auxiliary systems including lighting, climate control, and drainage, with overall layout planning.
Hidden Needs: Long-term cost control (e.g., material lifespan), safety redundancy in extreme conditions, and rapid deployment capabilities.
Risk Prevention: Structural failure early warning, scheduled maintenance reminders, and disaster emergency plans (e.g., reinforcement measures before typhoons).
Through this comprehensive technical support system, we help customers achieve efficient deployment, safe operation, and long-term cost optimization—especially in critical fields such as construction, disaster relief, and military use, where technical service depth directly determines project success.
(1) 12 months from the date of shipment.
(2) Repair kits provided for each tent.
(3) For bulk orders, spare rods and screws will be provided at a ratio of 1%-2%.
(1) Within the warranty period, quality problems that occur when the customer installs and uses the product according to the instructions.
(2) Warranty scope including frame, PVC cover, inner layer, window, door and another equipment supplied with tent together.
(1) Warranty period has expired.
(2) Damage caused by improper transportation, storage and installation by customer.
(3) Improper use or man-made damage.
(4) We will clean and inspect the product again, which was test installment according to the customer's requirements before leaving the factory, but the rust of the pipes and other connecting parts is not covered by the warranty.
(5) Others that are not covered by the free warranty.
Shall the quality and technology be found not in conformity with those stipulated in this contract, aside from those usual natural changes of quality in the transit and losses within the responsibility of the shipping company and /or insurance company, the buyers shall have right within 7days after the arrival of goods at the destination to lodge discrepancy concerning the quality of the goods. And the buyers have to submission the sellers with inspection Certificate issued by authoritative commodity inspection organ which accepted by both parties .With7days after receipt of the claim, the seller has to compensate to the buyer all loss as the consequence of the said discrepancy.
